Responsibility

Our Safeguards

As well as developing entertaining games, we also aim to ensure that customers control their gaming behaviour. PartyGaming is one of the few online operators to be certificated by GamCare, a registered UK charity and an authority on the provision of information, advice and practical help in addressing the social impact of gambling. Having first been certificated in 2005, the Group was re-certificated by GamCare in June 2006, June 2007 and again in May 2008.

Age verification
Effective age limits are an important part of our approach to prevent underage gaming, which some research has shown can be linked to problem gambling in later life.

Where practicable, we employ robust third-party electronic age verification tools to validate a customer’s identity. The third-parties include GB Group Plc, a recognised global leader in this field.

On our real money sites, a player has to provide biographical information to establish his/her identity, including date of birth and address. Then, using third-party databases to the extent available, we seek to verify the identity of the player and confirm that they are over 18 by cross-referencing biographical data against public data sources.

Player-led deposit limits
To help control the amount of money deposited in any period, when they first register with us players are encouraged to set deposit limits. The main rules that apply to setting deposit limits are:

• setting a weekly limit for the first time takes effect immediately;
• a request to reduce a weekly limit takes effect immediately;
• an increase in a weekly limit takes effect after 24 hours. Players will also not be able to request another limit change during this period;
• player-set limits will be shown in the reports used by our support staff; and
• no employee can override or change the customer-set limits.

When a player makes a deposit, we apply both the customer-set limits and the Cashier system’s internal limits to the account.

Player-led session time limits
In accordance with GamCare guidelines for slot or video poker games, customers can set a playing time limit. This helps a player to keep track of time and know how long they have been playing. A clock is always visible to a player who accesses our games using Windows software.

Self-exclusion tools
Customers can activate 24-hour and seven-day ‘cooling off periods’. They can either activate these online or via one of our Customer Service staff by email, and they can call Customer Services if they wish to be excluded for a minimum of six months. Our Customer Service and Transaction Service staff are trained in how to direct customers to these tools.

Contact by related parties
Players or their family members who contact us are provided with information on resources and tools to help them assess their gambling habits and, if appropriate, seek professional help.

Marketing
There is little evidence to show that marketing is of significance to individuals developing a gaming dependency. However, we adhere to the ethical guidelines developed by the Remote Gambling Association, the European Gaming and Betting Association and the Interactive Gaming Council in addition to the Advertising Code developed by the British Advertising Standards Agency. We also allow all players to opt out of receiving any of our marketing materials.

Customer communication
PartyGaming’s websites highlight the Responsible Gaming section to players on the home page. We also promote GamCare compliant tools to help customers stay within appropriate limits.

Fairness
The Group seeks to ensure that its sites are safe and secure. Comprehensive monitoring of transactions and gaming behaviour is to ensure our games run correctly and participants cannot gain an advantage through unfair means.

By law, monitoring also includes an ability to trace money laundering and proceeds of crime, in accordance with applicable law. Any suspicious activities have to be reported to the Regulatory Authorities in Gibraltar and Alderney and the respective Financial Investigation Units.

As part of our quality control process, all major changes to our software platform are tested and independently approved before going live. Our Random Number Generator that is used for games such as poker, backgammon, blackjack and roulette is independently tested to ensure it performs within established parameters. PartyGaming also has a dedicated team that investigates suspicious player behaviour to maintain fair play on the Group’s sites.

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